Leading Distributors and Thousands of VARs Now Leverage MaintenanceNet’s Service Contract Management Technology (Service360) to Drive Increases in Service Sales
Carlsbad, Calif. – December 4, 2006 MaintenanceNet, Inc., the leading provider of maintenance contract management services, today announced that adoption of its on-demand applications has risen dramatically, with thousands of North American resellers and leading distributors, such as Ingram Micro, Inc., SYNNEX and Avnet, now leveraging the company’s Service360 cloud-based maintenance contract management technology to drive increases in service sales. In addition, the company has expanded its service network of partners to pull data from more than 50 manufacturers and OEM alliances.
The service network of partners contributes vendor sales data that identifies expiring service contracts, unattached assets (products sold without a service agreement) and warranty and product registration information. MaintenanceNet aggregates and integrates the data, presenting the resulting business intelligence in easy-to-use web portals that assist resellers with identifying actionable service sales opportunities.
“We’re extremely pleased to be creating new data relationships with the largest manufacturers and OEMs as part of our service network of partners,” said Scott Herron, CEO of MaintenanceNet, Inc. “As more and more customers provide data to MaintenanceNet, the supply chain becomes that much more effective at ensuring service sales success, while also playing a critical role in protecting end user IT assets with important service agreements.”
A recent Gartner Dataquest report states that spending on hardware maintenance and support services increased to $82 billion in 2005, while spending on software support services totaled $45 billion in 2005. (Gartner, “Dataquest Alert: System Vendors Increase Share in Infrastructure Support Market,” Bob Igou, et al., 6 June 2006.). According to Herron, such spending increases are motivating the entire supply chain to employ new technologies to manage service sales business processes, which is creating escalating demand for MaintenanceNet’s suite of data services and portal technologies.
MaintenanceNet is projecting annual revenue increases of more than 100 percent in 2006, due primarily to the growing number of manufacturers contracting directly with the company to realize improvements in their service sales initiatives. Recently, MaintenanceNet added Array Networks and Verari Systems to its list of manufacturing customers.
MaintenanceNet differentiates itself by increasing service sales opportunities through a powerful data aggregation engine that unites disparate, multi-party service contract and registration data. While competing solutions usually only extract service contract data from a single source, MaintenanceNet captures and conditions data from a virtually unlimited number of disparate sources stretched across the supply- and value-chain.
Recently, MaintenanceNet introduced Campaign360 to assist companies with creating highly targeted and focused sales campaigns based on specific, customizable data sets. MaintenanceNet also engaged with RosettaNet, a non-profit consortium focused on the collaborative development and rapid deployment of e-business processes that align supply chain partners within global trading networks.
MaintenanceNet is a leading provider of maintenance contract management services. The company’s innovative web-based products and comprehensive data mining, aggregation and management services allow technology vendors to maximize service revenue opportunities while improving customer satisfaction and overall operational efficiencies. By connecting technology vendors with OEMs, channel partners and end-clients, MaintenanceNet facilitates the management, marketing and sales of maintenance services. For more information, contact (866) 699-7212 or visit www.maintenancenet.com.
MaintenanceNet is a registered trademark of MaintenanceNet Incorporated. Array Networks and the Array SPX and TMX are trademarks of Array Networks, Inc. All other company, product and program names are trademarks of their respective organizations.