Service360, Powered by MaintenanceNet, Drives Service Renewals to Build Incremental Revenue for Ingram Micro Solution Providers Across Australia
Carlsbad, Calif. – September 10, 2012 – MaintenanceNet, Inc., the leading provider of service contract management and automation solutions, today announced that the Australian division of Ingram Micro Inc.(NYSE: IM), the world’s largest technology distributor, has launched the MaintenanceNet cloud-based service contract management platform and complementary AutoQuote solution as a high-value tool for its reseller partners across the Asia-Pacific region.
Already in place to serve Ingram Micro resellers in both the U.S. and Canada, the solution is offered free of charge to Ingram Micro channel partners and has been branded for Ingram Micro Australia as the Cisco Services Portal, powered by MaintenanceNet. It is designed to automate the time-consuming administrative tasks of creating service renewal quotes and to ensure that partners can quickly take action on “low-dollar” service contract renewal opportunities.
“Low-dollar contract renewals require constant attention because of their sheer volume, and staying on top of them is a complex process for our partners,” says David Lenz, Senior Director, Enterprise Technology Group for Ingram Micro Australia. “AutoQuote is a channel enablement tool that eliminates the time and hassle of tracking ongoing service expirations and sending renewal notices to customers. With this new automated capability, our resellers are able to sell more services, increase renewal rates and keep a better pulse on customer needs.”
The AutoQuote solution provides the supply chain with an easy, automated way to ensure that all service contract opportunities – no matter how small – are being pursued quickly, efficiently and at a low sales cost. All AutoQuotes are auto-generated and pre-validated with Ingram Micro’s manufacturer partners and delivered to resellers electronically, via email, 90 days in advance of service expiration.
“Ingram Micro Australia was looking to better address its reseller partners’ service contract management needs, and AutoQuote has provided a powerful answer – making use of automation and data analytics to drive substantial new revenue streams for the channel,” says Scott Herron, CEO, MaintenanceNet.
AutoQuote takes incomplete or inaccurate customer data and turns it into actionable business intelligence in order to improve service sales close rates and enhance the accuracy of service quoting and ordering processes. To simplify ongoing management, all AutoQuotes can be viewed and managed by partners online through the cloud-based Cisco Services Portal.
For more information on MaintenanceNet and its complete line of service revenue solutions, visit www.maintenancenet.com.
MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360 cloud-based platform and AutoQuote solution expedites and automates sales processes, and provides a channel-friendly approach to service quoting, ordering and renewing. For more information, visit www.maintenancenet.com or call 866-699-7212.
MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.