Value-Added Distributor Earns Recognition from Leading European IT Channel Publication for Driving Service Revenue Success for Channel Partners

LONDON – May 20, 2013 – Azlan, the enterprise division of Tech Data Corp., and MaintenanceNet, Inc., the leading provider of service annuity solutions, today announced that Azlan earned finalist recognition in the “Distributor Channel Marketing Campaign of the Year” category in the 2013 Comms Dealer Sales Awards. The honor was presented on the basis of Azlan’s successful execution of an automated service contract renewal campaign performed using MaintenanceNet’s Service 360 Auto Quote solution.

As a leading value-added distributor of networking, communications, midrange and enterprise servers, storage, software and unified communications solutions throughout Europe, Azlan put Auto Quote at the forefront of a 2012 campaign designed to increase service sales for channel partners. The Auto Quote initiative started with a comprehensive analysis of Azlan’s installed base data to uncover “low-dollar” service renewal opportunities. Next, Azlan used MaintenanceNet’s quote automation technology to eliminate time consuming sales administrative steps and speed the creation and delivery of customized service renewal quotes to Azlan’s resellers. The renewal campaign allowed the resellers to quickly transact renewals online on the distributor’s Felix quoting and ordering platform.

“It was the overwhelming success of this campaign that caught the attention of Comms Dealer for helping our resellers achieve a year-over-year increase of more than 200 percent in service renewals ordered as a result of service quotes generated in Auto Quote,” said David Harvey, Director Cisco – EMC Alliance Azlan Europe. “We thank Comms Dealer for recognizing this success, which we couldn’t have achieved without the expertise and support of our technology partner, MaintenanceNet.”

“This is an excellent testimony to the power of teamwork – between technology manufacturers, distributors and their channel partners- – and the sales growth that can be achieved by tapping deep into existing data sources to find actionable sales leads and ongoing revenue opportunities,” said Shayne Skaff, President of MaintenanceNet. “We’re very proud to have played a key role in helping Azlan support and drive growth for their channel partners.”

This is the first year that Azlan participated in the Comms Dealer Sales Awards program, which spotlights sales achievements by distributors, resellers and vendors. The awards were presented at a luncheon at the Park Lane Hotel in London’s Mayfair on May 16. All finalists are listed on the Comms Dealer website at http://www.comms-dealer.com/industry-news/finalists-announced-comms-dealer-sales-awards.

For a video demonstration of the Felix platform powered by MaintenanceNet, visit Youtube.com.

For more information on MaintenanceNet and its complete line of product and service annuity solutions, visit www.maintenancenet.com.  Follow MaintenanceNet on LinkedIn, Facebook and Twitter.

About Azlan
Azlan, the Enterprise Division of Tech Data Corporation, is a leading value-added distributor of networking, communications, midrange and enterprise servers, storage, software and unified communications solutions. For more information see www.azlan.co.uk. Tech Data Corporation is one of the world’s largest wholesale distributors of technology products. Its advanced logistics capabilities and value added services enable 120,000 resellers in more than 100 countries to efficiently and cost effectively support the diverse technology needs of end users. To learn more, visit www.techdata.com.

About MaintenanceNet
MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360 cloud-based channel enablement platform and Auto Quote solution expedite and automate sales processes, and provide a channel-friendly approach to service quoting, ordering and renewing. For more information, visit http://www.maintenancenet.com or call 866-699-7212.

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MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.

Leading San Diego Software Provider Attracts Top Tech Talent Through Focus on Health, Well-Being and Balanced Lifestyle

Carlsbad, Calif. – May 13, 2013– MaintenanceNet, Inc., the leading provider of service annuity solutions, today announced it has been named a finalist in the San Diego Business Journal’s 4^th Annual Healthiest Companies Awards.  The honor was presented to MaintenanceNet executives and other San Diego area businesses at a reception held at the San Diego Marriott Del Mar on May 9.

This is the first year that MaintenanceNet participated in the program, which spotlights companies that have worked hard to create environments where their employees enjoy going to work. According to the magazine, winners possess four characteristics: visible leadership support and involvement, significant investment in the wellness program, strategy for measuring the return on investment, and a strong desire to create a company culture of well-being.

MaintenanceNet, along with other San Diego area finalists, will be featured in a special San Diego Business Journal supplement that will be featured in the publication on May 13.

Healthy Culture as Recruiting Tool
“At MaintenanceNet, our mission to achieve a healthy culture begins at the point of recruiting, and a key selling point that we promote as we seek to attract top tech talent is our focus on well-being – a focus that starts with our co-founders and extends to employees at every level,” said Kelly Crothers, vice president of marketing for MaintenanceNet.

Launched in 2004, the privately held global software and services company achieved a record-breaking year in 2012, with more than $2.3 billion in automated service quotes generated for its customers, which consist primarily of manufacturers, distributors and their channel partners. In addition, MaintenanceNet reported year-over-year revenue growth of nearly 115 percent worldwide along with a 60 percent increase in staff.

“From surfing, soccer and basketball sessions at lunch or after work, to company-funded self-defense and fitness boot camps as well as nutritious ‘lunch and learn’ meetings, MaintenanceNet is dedicated to giving employees every opportunity to live a balanced lifestyle,” Crothers added. “We’re honored and grateful to the San Diego Business Journal for this important recognition.”

For more information on MaintenanceNet and its complete line of product and service annuity solutions, visit www.maintenancenet.com.

About MaintenanceNet
MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360 cloud-based channel enablement platform and Auto Quote solution expedite and automate sales processes, and provide a channel-friendly approach to service quoting, ordering and renewing. For more information, visit http://www.maintenancenet.com or call 866-699-7212.
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MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.

Leading Recurring Revenue Solutions Provider Drives 135 Percent Increase in Service Renewal Sales for Ingram Micro Channel Partners

Carlsbad, Calif. – May 03, 2013– MaintenanceNet, Inc., the leading provider of service annuity solutions, today announced its MaintenanceNet Service360 Auto Quote deployment at Ingram Micro has earned distinction as a silver winner in the sales force effectiveness category of the Gartner & 1to1 Media CRM Excellence Awards. The award was presented to Ingram Micro, the world’s largest wholesale technology distributor and a global leader in IT supply-chain, mobile device lifecycle services and logistics solutions, at the Gartner Customer 360 Summit in San Diego on May 1.

Through this high-profile awards program, 1to1 Media and Gartner jointly identify organizations that achieve exceptional results by taking a customer-centric approach to improving business performance. This year, an elite group of 12 winners spanning six categories was selected by a panel of judges including Gartner analysts, 1to1 Media editorial staff and business experts. Case studies detailing the winners, including Ingram Micro, will be featured on 1to1Media.com starting May 1 and in the May 6 issue of the 1to1 Magazine’s Weekly Digest.

“The success of our channel partners is a top priority, and we’re proud to have Gartner and 1to1 recognize the business value of Ingram Micro’s Auto Quote initiative,” says Peter Gambino, executive director, Advanced Technology Division and Cisco Business Unit, Ingram Micro U.S. “Thousands of Ingram Micro channel partners use our Auto Quote solution to automate and manage their renewal services with greater ease, efficiency and profit. It’s a great service that makes it easy for our channel partners to make good money selling maintenance service contracts.”

Hear what Ingram Micro has to say about their sales force effectiveness solution.

Generating more than a 135 percent increase in service renewal sales for Ingram Micro channel partners in 2012, MaintenanceNet’s Service360 Auto Quote solution automates the time-consuming administrative tasks of creating and delivering service renewal quotes to customers. The service revenue automation system is designed to ensure that sales organizations can quickly close “low-dollar” service sales, thereby capturing up to 100 percent of the service revenue opportunity available to them. The solution offers unparalleled visibility into service renewal opportunities and nurtures the renewal cycle so that customers such as Ingram Micro can make use of highly qualified sales leads that its reseller partners can immediately take action on.

“It’s a tremendous honor for MaintenanceNet to have our valued customer, Ingram Micro, receive this honor from Gartner and 1to1,” says Kelly Crothers, vice president of marketing for MaintenanceNet. “Our Auto Quote solution achieved outstanding results for Ingram Micro, particularly in the area of partner enablement, and continues to provide a return on investment beyond compare in our industry.”

“The 2013 winners showcase excellence in customer centricity. These 12 customer-focused leaders demonstrate how an enterprise commitment to making improvements to the customer experience and investing in the right technologies, processes, and people can lead to real financial gains,” says Mila D’Antonio, editor-in-chief of 1to1 Media. “1to1 Media honors these companies for their leadership in support of, and innovations geared toward, advancing their organizations to becoming customer centric.”

Disclaimer: The identification of a Gartner Award winner is not an endorsement by Gartner of any vendor, product or service.

About The Gartner and 1to1 Media CRM Excellence Awards
Through this joint awards program, 1to1 Media and Gartner spotlight excellence among end-user organizations that take a customer-centric approach to improving their business performance and have seen exceptional results from doing so. The winners were selected by a panel of judges, including Gartner analysts, 1to1 Media editorial staff, and previous Gartner & 1to1 Media CRM Excellence award winners.

This year we will honor the Americas gold and silver winners at the Gartner Customer 360 Conference, in San Diego on May 1st and the EMEA/APAC region winners at the Gartner Customer Strategies & Technologies Summit, in London on June 5th.

About MaintenanceNet
MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360 cloud-based channel enablement platform and Auto Quote solution expedite and automate sales processes, and provide a channel-friendly approach to service quoting, ordering and renewing.
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MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.

Leading Recurring Revenue Solutions Provider Offers ‘Unleash Your Sales and Marketing Talent’ White Paper as Free Download

Carlsbad, Calif. – April 17, 2013– MaintenanceNet, Inc., the leading provider of service annuity solutions, has introduced new guidelines that offer manufacturers, distributors and their channel partners insight into making better, more efficient use of their top sales and marketing talent by automating the recurring revenue opportunities that exist at the low end of the service sales spectrum. The information is detailed in a new white paper titled “Unleash Your Sales and Marketing Talent,” which is now available at no charge on the MaintenanceNet website at http://www.maintenancenet.com/unleash-your-sales-and-marketing-talent-white-paper.

The premise behind the white paper is that data mining, healing and analytics, along with best-practice automation strategies, can eliminate time-consuming processes and complex sales and marketing steps. With proven technology tools in place to address these points of pain, businesses can free up their top sales and marketing resources to focus on high-value opportunities.

“Time is money, and when it comes to sales and marketing, you want your campaigns to be timely and on point, and you want your talented professionals to be both effective and efficient,” said Kelly Crothers, vice president of marketing for MaintenanceNet. “With a data-driven, analytics-powered approach to service sales, organizations can accomplish all of this, while also unleashing their sales and marketing experts to do what they do best: bring in new business and provide clients and customers with the best service possible.”

Closing the Data Gaps in Low-Dollar Service Sales
Although service and maintenance contracts are attached to nearly all products sold in the IT sector, when these contracts come up for renewal, nearly one third of the $60 billion market opportunity goes untapped. That’s because the data behind these “low-dollar” contracts is often difficult to track and manage, and the process of reaching out to customers in a timely manner to close the sale can also be complex.

The white paper addresses how companies can successfully sort through vast data resources, efficiently identify service renewal opportunities, and send automated email notifications to customers in advance of service expirations.

About MaintenanceNet
MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360 cloud-based channel enablement platform and Auto Quote solution expedite and automate sales processes, and provide a channel-friendly approach to service quoting, ordering and renewing. For more information, visit http://www.maintenancenet.com or call 866-699-7212.

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MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.

Service Annuity Solutions Leader’s Data-Driven Sales Automation Offering Earns Stevie Award for Second Consecutive Year

LAS VEGAS, NEVADA – February 27, 2013 – MaintenanceNet, Inc., the leading provider of service annuity solutions, today announced it was presented with a Silver Stevie Award in the “Sales or Customer Service Solutions Technology Partner of the Year” category in the seventh annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards and customer service awards. The awards were presented to honorees during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas. More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended.

Judges selected MaintenanceNet on the basis of its Service360 Auto Quote service revenue automation solution, which doubled service renewal rates for a leading networking manufacturer in 2012. Auto Quote automates the time-consuming administrative tasks of creating and delivering service renewal quotes to customers and ensures that sales organizations can quickly close “low-dollar” service sales, thereby capturing up to 100 percent of the service revenue opportunity available to them.

“Earning a Stevie Award two years in a row is a big honor for MaintenanceNet. Our Auto Quote solution achieved outstanding results for this particular customer deployment, particularly in the areas of data enrichment, partner enablement and revenue gains, and continues to provide a return on investment beyond compare in our industry,” said Kelly Crothers, vice president of marketing for MaintenanceNet.

Providing Significant Business Value to Manufacturers and Channel Partners
In winning the award, MaintenanceNet was recognized for the significant business value that its Auto Quote solution provides to manufacturers and their channel partners. Offering market-leading capabilities to uncover and generate qualified leads through data management services, Auto Quote automates the delivery of sales opportunities in the form of pre-built quote notifications. By granting its customers unlimited visibility into their service renewal opportunities, MaintenanceNet nurtures the renewal cycle so that manufacturers can quickly and easily provide channel partners with highly qualified leads that they can immediately act upon.

“From our perspective this was the most successful Stevie Awards for Sales & Customer Service yet,” said Michael Gallagher, president and founder of the Stevie Awards. “Not just because of the increase in the number and variety of entries, but in the extraordinary quality of the entries. Judges have told me how impressed they were with the success stories they reviewed this year. All of this year’s Stevie Award winners are truly deserving.”

The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, February 27, at 8:00 pm ET. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

About MaintenanceNet
MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360 cloud-based platform and Auto Quote solution expedites and automates sales processes, and provides a channel-friendly approach to service quoting, ordering and renewing. For more information, call 866-699-7212.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.

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MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.

Cloud-Based Channel Enablement Platform Gives Leading Manufacturer and Its Partners Visibility into Hundreds of Thousands of Service Contracts

Carlsbad, Calif. – February 4, 2013 – MaintenanceNet, Inc., the leading provider of extended warranty and maintenance contract management services and automation solutions, today announced it has implemented a comprehensive, cloud-based service contract management platform for Panasonic System Communications Company of North America, which is the primary B2B technology solutions division of Panasonic Corporation of North America, the principal North American subsidiary of Panasonic Corporation (NYSE: PC).

Panasonic, a leader in delivering technology solutions for government, enterprise, SMB (small to midsize business) and many other vertical markets, utilizes a channel-based route to market in which products are offered to end users through reseller partners, who in turn order via authorized distribution partners. The Panasonic Services Portal, currently being rolled out to its distribution partners across North America, acts as a sales lead generator and provides a centralized online location from which sales agents can quickly and easily view their customers’ warranty purchases and track expiring service contracts. Powered by MaintenanceNet, the portal is offered free of charge and currently supports four main product categories including computers and tablets (including Toughbook® mobile computers), professional displays (including plasma, LCD and LED), projectors and video surveillance.

A key component of MaintenanceNet’s offering to Panasonic is the automated delivery of service entitlement certificates to end customers. These certificates are generated for the warranty services purchased by customers in association with the thousands of products that Panasonic sells each month. By automating the back office process of capturing the entitlement data, and issuing the entitlement certificates to customers as proof of the services that they purchased, MaintenanceNet streamlines a once time-consuming administrative task.

The recent enhancement to the Services Portal is just one example of how Panasonic is committed to providing greater support to its channel partners.

“With MaintenanceNet, we have gained an efficient, ‘no-touch’ approach to addressing the thousands upon thousands of entitlement certificates that must be generated for our customers across North America each month,” said Sheila O’Neil, vice president, channel management, Panasonic. “By automating this process, and using the platform as an inventory management system, we are able to better track service contract lifecycles while also staying on top of customers’ critical asset management needs.”

Comprehensive Data Core Fuels Service Contract Management Success
In implementing the Panasonic Services Portal, MaintenanceNet first established a complete data core that integrated all registration, warranty and service contract data from data sources. With the initial data core in place, MaintenanceNet is constantly updating the platform with new information as more services are sold, making it easier for sales teams and channel partners to track service lifecycles, take action on available service renewal and product refresh opportunities, and measure service sales performance. According to Shayne Skaff, vice president of business development for MaintenanceNet, the overall effort sets the stage for better customer service for Panasonic.

“This partnership represents an exciting new opportunity for Panasonic and its maintenance services business,” said Shayne Skaff, vice president of business development for MaintenanceNet. “With complete visibility into its service contract inventory, Panasonic will be able to better serve its customers’ maintenance service requirements and proactively assist them with renewals. In addition, the platform drives higher levels of sales efficiency by enabling partners to easily manage and track maintenance purchases.”

About MaintenanceNet

MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues throughout the globe, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360® technology platform expedites and automates sales processes, and provides a channel-friendly approach to service quoting, ordering and renewing. For more information, visit www.maintenancenet.com or call 866-699-7212.

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MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.

Service Annuity Solutions Innovator Slated for Gold, Silver or Bronze Designation at 7th Annual Awards Presentation on February 25 in Las Vegas

Carlsbad, Calif. – Jan. 28, 2013 – MaintenanceNet, Inc., the leading provider of service annuity solutions, was named a finalist today for the seventh annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver or Bronze Stevie Award winner in the program. Judges selected MaintenanceNet in the category of “Sales or Customer Service Solutions Technology Partner of the Year” on the basis of its Service360^TM Auto Quote service revenue automation solution, which doubled service renewal rates for a leading networking manufacturer in 2012.

Auto Quote automates the time-consuming administrative tasks of creating and delivering service renewal quotes to customers and ensures that sales organizations can quickly close “low-dollar” service sales, thereby capturing up to 100 percent of the service revenue opportunity available to them.

“This is our second consecutive year to earn recognition from the Stevie Awards for our sales automation solution, and we couldn’t be more proud of the results we’ve achieved with this particular customer deployment, particularly in the areas of data enrichment, partner enablement and revenue gains,” said Kelly Crothers, vice president of marketing for MaintenanceNet.

MaintenanceNet provides significant business value to manufacturers and channel partners by uncovering and generating qualified leads through its data management services and then automating the delivery of new sales opportunities in the form of pre-built quote notifications to the market. By granting its customers unlimited visibility into their service renewal opportunities, MaintenanceNet nurtures the renewal cycle so that manufacturers can quickly and easily provide channel partners with highly qualified leads that they can immediately act upon.

Awards Gala Slated for February 25
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards. The final results will be announced during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada. More than 100 members of several specialized judging committees will determine Stevie Award placements from among the finalists during final judging, to take place January 28 – February 8.

About MaintenanceNet
MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360 cloud-based platform and Auto Quote solution expedites and automates sales processes, and provides a channel-friendly approach to service quoting, ordering and renewing. For more information, visit www.maintenancenet.com or call 866-699-7212.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about The Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the 7^th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.

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MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.

Service Annuity Solutions Innovator Reports Strong Revenue Growth, Uncovers Millions of Dollars in Recurring Revenue for Manufacturers and Their Channel Partners

Carlsbad, Calif. – Jan. 22, 2013 – MaintenanceNet, Inc., the leading provider of service annuity solutions, today announced it exceeded all growth expectations in 2012 with a record-breaking year and more than $2.3 billion in automated service quotes generated for its customers, including leading manufacturers and their channel partners. In addition, the privately held company reported year-over-year revenue growth of nearly 115 percent worldwide along with a 60 percent increase in staff.

“We’ve successfully differentiated ourselves in the market with a data-driven, automated approach to helping manufacturers and their channel partners generate more recurring revenue, whether from service contract renewals, product refresh opportunities or upselling and cross-selling across their installed base,” said Scott Herron, president and CEO of MaintenanceNet. “In 2013, we’ll continue to invest heavily in innovation, our technology platform and our team to help our customers overcome the data transformation challenges that prevent them from achieving their most important sales goals.”

In 2012, MaintenanceNet earned a number of significant new client contracts and also expanded its agreements with existing customers. With data-driven automation tools, technologies and services that help these businesses close more “high-volume, low-dollar” service contracts — which can number into the thousands each month and are difficult to track and manage – MaintenanceNet has become the go-to provider in this complex market.

“For end customers, our approach ensures that valuable IT assets continue to be protected by service agreements, and for manufacturers and their partners, it translates into millions of dollars in new revenue streams and stronger ties with customers and channel partners – all as a result of our low-touch, no-touch data driven automation solutions,” Herron said.

More than 70 percent of service contract quotes that were automated for MaintenanceNet customers in 2012 were low-dollar contracts valued at less than $2,500, said Herron, with the remainder being in the $2,500 to $25,000 range.

Award-Winning Year for MaintenanceNet
Industry-wide recognition also played a pivotal role in MaintenanceNet’s success in 2012, with its Service360 Auto Quote technology deployment earning a Gold award in the “Generating and Nurturing Leads” category for the 2012 Marketing Excellence Awards, which are hosted by ITSMA, the leading marketing association for technology, communications and professional services providers. The Auto Quote deployment doubled renewal rates for a leading networking technology manufacturer and was cited by ITSMA for delivering business intelligence to generate and nurture leads, uncover new revenue streams and deliver reliable customer information to extend service quotes to more than 10,000 small-to-midsize business (SMB) channel partners.

Additional 2012 recognition for MaintenanceNet included a finalist selection from the San Diego Business Journal for the company’s CEO, Scott Herron, as Most Admired CEO; a Workplace Excellence Award from the San Diego National Society of Human Resource Management, which honored MaintenanceNet as one of San Diego’s best places to work; a Stevie Award for Sales Automation Excellence; and a Bronze Award from Golden Bridge for Best U.S. Customer Deployment for driving increased service sales for Comstor, a value-added distributor.

About MaintenanceNet
MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360 cloud-based platform and Auto Quote solution expedites and automates sales processes, and provides a channel-friendly approach to service quoting, ordering and renewing. For more information, visit www.maintenancenet.com or call 866-699-7212.

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MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.

Product and Service Annuity Solutions Innovator Doubles Service Renewal Rates, Delivers Lead Generation Success to Worldwide Leader in Networking and Its Channel Partners

Carlsbad, Calif. – January 7, 2013 –MaintenanceNet, Inc., the leading provider of product and service annuity solutions, is pleased to announce its Auto Quote technology deployment has earned a Gold award in the Generating and Nurturing Leads category from ITSMA, the leading marketing association for technology, communications, and professional services providers. The deployment was designed and implemented by MaintenanceNet for the worldwide leader in networking and its channel partners.

ITSMA celebrated the winners of its 2012 Marketing Excellence Awards during its 19th Annual Marketing Conference in Cambridge, Mass. last month. The awards focus exclusively on technology services and solutions that help marketers increase sales effectiveness and manage the customer experience.

“This was a clever and sophisticated submission that demonstrated an excellent understanding of lead generation. What put this submission over the top was the thorough execution, great marketing elements, and concrete business results,” said Dave Munn, President and CEO of ITSMA.

The Auto Quote Program was cited by ITSMA for delivering business intelligence to generate and nurture leads, uncover new revenue streams and deliver reliable customer information to extend service quotes to more than 10,000 small-to-midsize business (SMB) channel partners. Auto Quote’s proactive, automated approach has more than doubled renewal rates by solving the challenges posed by an overwhelming deluge of data, enabling the networking manufacturer to close relevant renewal contracts in far greater volume while also cultivating stronger relationships with distributors, partners and customers at critical stages in the product and service lifecycle.

“When our customers succeed, we succeed, and the selection of our Auto Quote deployment by ITSMA for the Gold Award for Marketing Excellence demonstrates the power of synergy, automation and innovation across the supply chain,” said Kelly Crothers, VP of Marketing for MaintenanceNet. “We’d like to congratulate our valued customer on this tremendous recognition as well as the thousands of resellers and distributors around the globe who continue to contribute to the success of our Auto Quote implementation.”

First launched in 2011, Auto Quote drives millions of dollars in recurring revenue each quarter for the manufacturers, distributors and resellers that MaintenanceNet serves by automating the time-consuming task of generating service quotes for renewals and unattached products. Combining big data expertise with proven automation and cloud computing technology, the solution creates a cost-effective process for quickly identifying and closing “low-dollar” service sales opportunities. For end customers, this process ensures that valuable IT assets continue to be protected by service agreements, and for manufacturers and their partners, it translates into new revenue streams and stronger ties with customers and channel partners.

Detailed case studies on the award-winning ITSMA Marketing Excellence entries can be found online at http://www.itsma.com/news/12-mea-winners/.

About MaintenanceNet
MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360 cloud-based platform and Auto Quote solution expedites and automates sales processes, and provides a channel-friendly approach to service quoting, ordering and renewing. For more information, visit www.maintenancenet.com or call 866-699-7212.

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MaintenanceNet, Services Made Simple and Service360 are registered trademarks of MaintenanceNet Incorporated.

Leading Provider of Product and Service Annuity Solutions Offers ‘Why Services Sales Programs Fail’ White Paper as Free Download

Carlsbad, Calif. – December 3, 2012 – MaintenanceNet, Inc., the leading provider of product and service annuity solutions, has introduced new guidelines that offer manufacturers and their channel partners insight into the value of leveraging installed base data to build stronger service renewal programs that fuel substantial new recurring revenue streams. The information is detailed in a new white paper entitled “Why Service Sales Programs Fail,” which is now available at no charge on the MaintenanceNet website at http://www.maintenancenet.com/the-value-of-installed-based-data-white-paper.

Installed base data is information companies already have about their customers, encompassing everything from contact information, to purchase and transaction history, to more granular details such as contract expiration dates, product serial numbers and even the last date and mode of communication a customer had with a company.

The premise behind the white paper is that all of this data offers a wealth of information on how an organization can better serve customer needs while also driving revenue growth through more effective service contract sales. And although service and maintenance contracts are attached to nearly all products sold in the IT sector, when these contracts come up for renewal, nearly one third of the $60 billion market opportunity goes untapped.

“The reason service sales programs fail is simple — the time and sales costs associated with tracking and managing installed base data can be overwhelming. Unfortunately, most service sales solutions on the market focus solely on providing a nice user interface, and do nothing to connect the isolated data repositories or resolve the data issues that present obstacles to renewal sales,” said Kelly Crothers, vice president of marketing for MaintenanceNet. “With a single source of truth, manufacturers and their channel partners can turn this data into millions of dollars in new revenue streams each quarter.”

When quality data serves as the backbone of service renewal initiatives, sales teams can more effectively monitor service expirations and manage product and service life cycles. In addition, they can automate tedious tasks to significantly reduce the cost of sale, and turn service sales into a low-touch or even no-touch process, Crothers added.

About MaintenanceNet
MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360 cloud-based platform and Auto Quote solution expedites and automates sales processes, and provides a channel-friendly approach to service quoting, ordering and renewing. For more information, visit www.maintenancenet.com or call 866-699-7212.

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MaintenanceNet, Services Made Simple and Service360 are registered trademarks of MaintenanceNet Incorporated.