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MaintenanceNet Boosts Channel Enablement and Service Sales Success for Leading Manufacturer through Automated Service Quoting and Ordering

Technology Giant Leverages MaintenanceNet’s Data-Driven AutoQuote Offering to Deliver More Than $25 Million in Automated Quotes to the Market in One Month’s Time

Carlsbad, Calif. – Sept. 16, 2014MaintenanceNet, Inc., the leading provider of service revenue generation solutions, today announced a new initiative for a leading technology manufacturer that is empowering internal and external sales teams to close low-dollar service renewals faster and more effectively. In one month alone, the new initiative, powered by MaintenanceNet’s AutoQuote solution, has enabled the manufacturer and its key resellers to deliver more than $25 million in automated service quotes to the market.

Designed to boost channel enablement as well as ensure that end customers’ valuable technology investments remain protected with service agreements, the AutoQuote deployment makes use of MaintenanceNet’s data intelligence services to identify expiring service contracts and guide sales teams to reach out to the right end customer at the right time with a targeted service renewal offer to close the sale. In addition, automated AutoQuote email campaigns expedite low-dollar service sales workflows and prompt end customers to “buy now” with easy one-click ordering.

“By eliminating the time and friction associated with administrative sales processes, and using data to provide insight into customer product and service lifecycles, AutoQuote is helping our manufacturer customer and its resellers capture low-dollar service renewal opportunities that, in the past, had been difficult to track and manage,” said Shayne Skaff, president, MaintenanceNet.

According to Skaff, the program is benefiting large customer accounts as well as key resellers in need of a more proactive way to pursue low-dollar service renewals.

“AutoQuote has been a highly successful initiative for this manufacturer across the board,” said Skaff. “Internal and external sales teams are no longer burdened with the tedious administrative tasks associated with low-dollar renewals, and they now have more time to focus on higher-value opportunities and taking care of their customers.”

Insight, a top reseller, has been able to use AutoQuote to scale its low-dollar service renewal efforts for this manufacturer, with outstanding results achieved to date.

“We were able to deliver nearly 13,000 service quotes to our customers in one month alone using the speed of AutoQuote’s automation and the pinpoint data accuracy offered by the data intelligence services,” said Scott Sippel, senior manager, SMARTnet and product warranty for Insight. “AutoQuote has given us a very valuable new way to serve our customers and build stronger ties with them over the long haul — across the full lifecycle of the relationship.”

The world’s leading technology companies make use of AutoQuote and other MaintenanceNet solutions to successfully aggregate existing data sources, cleanse and enrich customer data, and use campaign management as well as predictive or prescriptive analytics to more efficiently take action on service renewal opportunities.

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