Maintenance Contract Revenue and Maintenance Contract Management
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MaintenanceNet Technology
Technology Overview
 

Technology Overview

MaintenanceNet maintains a significant investment in our solutions infrastructure to provide you the highest quality of data and an unparallel customer experience.

Our customers and partners entrust MaintenanceNet with sensitive product and service data. For Manufacturers and Channel Partners this data represents a competitive advantage and revenue stream.

Technology That Works For You
Standardization of contract and asset data from disparate sources;
Intuitive user interface for the presentation and navigation of contract data;
Anywhere, anytime access;
Visual cues to provide up-to-date status on all contracts;
Proactive auto-notification of critical content and asset maintenance events;
Access to historical information;
Views and analytical tools to drive revenue opportunity;
Integration into internal and external systems.

Absolute Data Security
Data security is paramount at MaintenanceNet. No exceptions and no caveats. The physical architecture of the MaintenanceNet Solution reflects this commitment. MaintenanceNet employs industry-leading best-practices in the design and implementation of our Service360™ technology platform and Data Management Services. As a result, we deliver and maintain the highest levels of data integrity in the industry.

Connect and Transform
MaintenanceNet imports data in multiple formats from multiple systems, conditions it for use, transforms the resulting information into a uniform view, and houses the information within our Service360 Data Core. MaintenanceNet presents the information via our web-based Service360 platform to provide a variety of automated notifications, configurable reports, filters and advanced search capabilities. MaintenanceNet clients and partners see their information in a highly organized and immediately useful way.

Data Flow
The MaintenanceNet Solution employs three primary data repositories. These include: an Import Database to manage batch and real-time data processing; a Data Warehouse (Service360 Data Core) to provide active storage and heuristic analytic capabilities; and a Reporting Database which provides that data necessary to run the web-based applications. MaintenanceNet receives the data via various communication channels including FTP, SFTP, Email and Web Services.

Our Service360 platform provides customizable reports and tools that allow users to analyze and qualify data to best suits their distinct business practices.
Learn More
To learn more about the MaintenanceNet technology infrastructure, please contact us at 866.699.7212.
 
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