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Effective product and service registration enables future revenue opportunities, grants visibility to the product and service lifecycle, supports customer retention, and provides competitive fuel to differentiate. |
The Missing Piece to the Puzzle
Bundled with our Service360 software as a service (SaaS) solution, Registration360 interacts directly with the supply chain to provide visibility and drive action to register those unregistered products and services. MaintenanceNet's Registration360 module streamlines the registration process, eliminates manual intervention, and delivers increased revenue, improved quality of registration information and customer satisfaction.
• Improve Registration rates & compliance;
• Increase Renewal & New Sales Opportunities: successful and accurate registration creates visible
renewal opportunity for increased service sales;
• Enhance Data Quality: validation and data cleansing for accurate registration records and
entitlement data; complete and reliable end client information;
• Auto-registration & Self-service model: reduces human errors and inaccurate registration records.
Fully automated (low-cost) notification and web-based tools for easy registration;
• Improve Customer Satisfaction/Retention: ensures end customers do not have denial of service
on critical assets.
• Increase Renewal & New Sales Opportunities: successful and accurate registration creates visible
renewal opportunity for increased service sales;
• Enhance Data Quality: validation and data cleansing for accurate registration records and
entitlement data; complete and reliable end client information;
• Auto-registration & Self-service model: reduces human errors and inaccurate registration records.
Fully automated (low-cost) notification and web-based tools for easy registration;
• Improve Customer Satisfaction/Retention: ensures end customers do not have denial of service
on critical assets.
On average only 60% of technology products sold with service get registered. When a product or service contract is not properly registered the manufacturer does not have record of who sold the contract and the end customer who requires support. As a result, the manufacturer cannot effectively account for the entitlement of the end customers products or provide expiration notifications to the parties managing these maintenance contracts. This results in 1) a lost renewal sales for channel partners and 2) risk of non-coverage on critical assets.
Did you also know that only 50% of those registered service products represent renewal opportunities because of poor data quality? There are many negative impacts of poorly registered or unregistered service agreements which include:
- Unsatisfied Customers: risk of non-coverage on critical assets;
- Lost Renewal Opportunity & Potential Service Revenue: lack of registration represents a loss of the future renewal opportunity on that service agreement;
- Poor Data Quality: risk of human error with manual processes, no access to end customer information;
- Lack of Visibility: into performance levels and lost visibility into the lifecycle of the product or service.
“Entitlement is only as good as the registration data and has a direct impact on the future product and service sales revenue."
- VP of Channel Sales for Leading Technology Manufacturer
- VP of Channel Sales for Leading Technology Manufacturer
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MaintenanceNet Registration360 Data Sheet |