Ingram Micro's New 'Reseller Services Portal' Makes Selling Service and Software Licensing Renewals Easy and More Profitable
Ingram Micro Teams Up with MaintenanceNet to Deliver Valuable Services Tool to IT Solution Providers in Canada
Mississauga, ON – August 11, 2008 – Making IT services easier and more profitable to sell, the world's largest technology distributor, the Canadian division of Ingram Micro Inc. (NYSE: IM), Ingram Micro Canada announced a new Reseller Services Portal, powered by MaintenanceNet™. The new web portal automates IT product service and software licensing renewal contracts, making it easier for IT solution providers and manufacturers to drive incremental revenue on product sales.
Easy to use, Ingram Micro's Reseller Services Portal includes valuable tools and resources such as automated e-mail notifications and online access to contract renewal information, unattached/warranty products and online product registration. In addition, solution providers can use the portal's simple interface to organize and list customers’ service contracts and licensing agreements by expiration date, manufacturer or end user, and to quickly search by client or serial number. Solution providers can also generate inventory and customer reports based on selected criteria and gain access to valuable training and resources.
"Service renewal contracts are one of the more reliable ways solution providers can increase revenues and profits, yet managing and selling these services has been a time-intensive, challenging process," says Justin Crotty, Vice President, Services, Ingram Micro North America. "Our new Reseller Services Portal takes the headache out of renewing services by automating the process. MaintenanceNet gives us a simple web-interface that tracks maintenance contracts, warranties and leases, and helps solution providers maximize their services contract annuity revenues."
Ingram’s Reseller Services Portal has been up and running in the U.S. successfully for the last two years. The Canadian portal will be live in July 2008, with Microsoft Canada as the key vendor currently participating in the RSP, with additional manufacturers scheduled to come on board in the next several months.
WBM Office Systems, based in Saskatchewan and Alberta, will be leveraging the RSP to uncover new maintenance renewal and technology refresh opportunities. "The RSP will be an excellent value add to our business," said JoeAnne Hardy, President, WBM Office Systems Inc. "We expect the RSP’s capabilities for warranty and service contact management, licensing renewal management as well as its other tools and resources, to help us drive new revenue."
"Ingram Micro's Reseller Services Portal will have a notable impact on solution providers' services businesses," says Scott Herron, CEO for MaintenanceNet. "By using our technology, Ingram Micro is providing its solution providers with an efficient way to manage and sell renewals on expiring contracts and volume license agreements. In addition to incremental services revenues, expiring contracts can also pull through new hardware sales and service opportunities. It's really a win-win for everyone involved."
To learn more about Ingram Micro's Reseller Services Portal, call 1.877.755.5002, or e-mail services@ingrammicro.ca.
About MaintenanceNet
MaintenanceNet is the leading provider of extended warranty and service contract management solutions. The company’s technology platform provides proven increases in overall profitability and revenue for manufacturers and channel partners. MaintenanceNet’s channel-friendly solutions automate and improve underlying data integrity, resulting in reliable customer information for registering and renewing service contracts. Using its online, interactive software-as-a-service (SaaS) platform, MaintenanceNet provides the entire supply chain with a 360-degree view of their warranty and service contracts. The world’s largest technology leaders turn to MaintenanceNet to achieve greater success in their service businesses. For more information, please visit www.maintenancenet.com or call 866-699-7212.
About Ingram Micro
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for manufacturers and solution providers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves 100 countries and is the only broadline global IT distributor with operations in Asia. Visit www.ingrammicro.ca.
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MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.
