Marketing Contact:
Kelly Crothers
Marketing Director
kcrothers@maintenancenet.com
Telephone: 760.496.7575
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 Ingram Micro Reseller Services Portal, Powered by MaintenanceNet, Delivers Service Renewal Opportunities to Ingram Micro Solution Providers Data-Integrity Driven Portal Manages Millions of Dollars in Service Contract Opportunities, Drives Dramatic Improvements in Service Revenues for Manufacturers and VARs Carlsbad, CA – March 16, 2009 – Making IT services easier and more profitable to sell, the world's largest technology distributor, Ingram Micro Inc. (NYSE: IM), announces the addition of HP Canada to the current manufacturers driving service renewal opportunity through the Reseller Services Portal (RSP). Powered by MaintenanceNet™, the leading provider of maintenance contract management services, Ingram Micro’s RSP, is a comprehensive software-as-a-service (SaaS) platform designed to make it easier for value-added resellers (VARs) to quote, order and manage service contracts for their customers. This web portal automates IT product service renewal contracts, making it easier for IT solution providers and manufacturers to drive incremental revenue on product sales. Offered for the past year at no of charge to all Canadian Ingram Micro solution providers and in the US for over two years, the RSP has already helped our solution providers and manufacturers to realize dramatic improvements in their service contract annuity businesses. “We are very pleased to have HP Canada take part in the highly successful RSP, said Gus Marcelino, Senior Director of Business Development and Operations. The importance of the RSP as a business-building tool for VARs cannot be underestimated. The Ingram Micro RSP is not only one of the core growth pillars within our services division, but it has also become indispensable to many of Ingram Micro's solution provider communities, including VTN,” he said. “Its capabilities for our supporting vendors’ service renewals and HP registrations are transforming the way our reseller customers drive new revenue opportunities.” Resellers say tracking renewals can offset money lost through shrinking margins. AgilIT Inc., a solution provider in Markham, Ontario uses Ingram’s portal for tracking renewals and registering their HP warranties and will do more service contract business this year, said Ahmed Zubedi , IT Operations Manager. “It’s very lucrative business because typically it’s higher margin, anywhere from 10 percent to somewhere in the low 20s. It’s pretty much a no-brainer. The portal is more efficient and faster to track HP warranties. People know they need to support their mission-critical infrastructure, “ said Zubedi. Through MaintenanceNet’s advanced registration services, vendors participating in the Ingram Micro RSP have increased service-related opportunities for VARs by as much as 180 percent since the launch of the portal. In addition, the Ingram Micro RSP has enabled vendors such as HP to improve registration rates from a previous average of 60 percent to a current average of 90 percent. “Higher registration rates not only strengthen customer relationships by ensuring that end customers are not denied the services to which they are entitled, but they also clearly translate into substantial increases in renewals on expiring service contracts,” said Scott Herron, CEO for MaintenanceNet. “The end result is dramatic improvements in service revenues for both vendors and solution providers.” Unlike competing solutions, the Ingram Micro RSP is designed to support multiple data feeds from a wide range of supply chain sources including systems designed for point of sale (POS), enterprise resource planning (ERP), sales out and customer relationship management (CRM). With built-in tools for complete service contract management, the RSP’s key features include automated registration services, identification of unprotected assets to present new service sales opportunities, discovery of product refresh and service renewal opportunities, and service quoting and ordering. Through its web-based, SaaS platform, MaintenanceNet provides a “register, renew, refresh” methodology that offers an entirely new approach to service contract lifecycle management, making it easier for manufacturers and their channel partners to recover lost revenue opportunities and sell more services. About MaintenanceNet ### MaintenanceNet, Service360, Registration360, Quote to Order and Campaign360 are trademarks or registered trademarks of MaintenanceNet Incorporated. |
