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June 2008 Edition Welcome Friends, MaintenanceNet News MaintenanceNet's Product and Service Registration Platform Increases Service Sales Opportunities for Technology Supply Chain Free, Downloadable Case Study Demonstrates How MaintenanceNet's Custom-Branded Registration Portal Recovers Lost Service Revenue Opportunities During the sales transaction process, the most important step any sales organization can take is to properly register products and service contracts, said Scott Herron, CEO for MaintenanceNet. Higher registration rates not only strengthen customer relationships by ensuring that end customers are not denied the services to which they are entitled, but they also translate into substantial increases in renewals on expiring service contracts as well as dramatic improvements in follow-on sales efforts. Read the Story New Solutions for Registration Success Effective product and service registration programs enable future revenue opportunities, grant visibility to the product and service lifecycle, support customer retention and provides competitive fuel to differentiate. Below are a few recommendations for improving your registration practices: Engage with your partners and customers through dynamic communications (not static) Communicate the importance of registration to supply chain and end customers Develop incentive programs for partners and customers Develop business rules to drive accurate registrations Develop easy-to-use web-based tools for registration Close the loop by granting visibility to this information to your supply chain Events to Attend: Effective Registration Practices Drive Service Sales Success The web seminar will discuss tactics and strategies that our customers have used in order to substantially grow their technology refresh and service renewal revenue. – Wed, June 11th @ 10:30am PST   Register Today – Wed, June 25th @ 10:30am PST   Register Today

Industry News Gartner Says Worldwide IT Services Revenue Grew 11 Percent in 2007 Worldwide IT services revenue totaled $748 billion in 2007, a 10.5 percent increase from 2006 revenue of $677 billion, according to Gartner, Inc. This strong growth, combined with strong first quarter results for market leaders, runs counter to the gloomy and widespread economic concerns arising in the United States. Many providers are successfully selling buyer value propositions that external spending on IT services and solutions can help customers save money and be more productive, even in a profoundly uncertain economic climate. Kathryn Hale, research vice president for Gartner's worldwide IT services group Excerpt from   Join Selling Services With the advent of social networking technology, we have built a community dedicated to marketing and sales professionals who are looking to unlock the full potential of their extended warranty and service sales and marketing ROI. Also available as a group on LinkedIn.

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