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February 2009 Edition

Welcome Friends,

MaintenanceNet News

MaintenanceNet, Inc. Achieves Continued Revenue Growth in 2008 as Fortune 100 Technology Manufacturers Adopt Best-in-Class Service Contract Management Platform

MaintenanceNet announced strong results for 2008 including year-over-year revenue growth of 35 percent and marked expansion of its customer base. In addition, privately held MaintenanceNet reported that fourth quarter revenues in 2008 were the highest in company history.

According to Scott Herron, CEO of MaintenanceNet, the outlook for continued growth in 2009 is positive. "The technology industry has been hit hard with hundreds of thousands of job losses in December alone. Now more than ever, organizations throughout the supply chain are turning to MaintenanceNet to bring about dramatic improvement in their ongoing service annuity initiatives," he said.
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MaintenanceNet Selected to Launch One-Step Quoting Portal to Generate Faster, More Efficient Service Sales for Leading Solution Provider

On-Demand Platform Expedites Quoting and Ordering to Strengthen Customer Satisfaction and Retention

MaintenanceNet has been selected by a leading solution provider to produce an on-demand portal that simplifies and expedites service quoting processes. Based upon the MaintenanceNet Service360™ technology platform, the recently launched portal has been designed to serve as an internal tool that enables the Fortune 1000 company’s more than 400 sales agents to complete service sales quotes in minutes.

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Marketers are flying blind when it comes to leveraging customer data and analytics, reports the CMO Council

Lack of Customer Data Sharing, Integration and Insight is Impacting Competitiveness, Retention Rates, Revenue and Profitability

Key Findings Include:

Only 15 percent of marketers are doing a good job at integrating disparate customer data sources

A key initiative to increase customer retention included improving customer communications (65.2 percent of respondents)

31 percent of those surveyed do NO data mining for intelligence

Marketers are struggling to gain a view of their cusotmer data

Take The "Register, Renew, Refresh" Approach To Driving Stronger Revenues
A successful product and service registration program gives the supply chain ongoing access to important customer- and product-specific data related to goods sold, including end customer contact information, customer purchase order numbers, manufacturer sales order numbers, product serial numbers, service level information, service contract numbers and service expiration dates.
View Article

Excerrpt from Supply Chain Market

Sales Leads to Kill For
Ingram Micro and MaintenanceNet have amassed detailed service renewal leads for resellers.
View Article

Excerrpt from ServiceRevenue.com

Should lead generation ignore current customers?

When you have a complex sale, it can be easy to think of lead generation as only a process for acquiring new customers rather than a process that can also be applied to generating new or more business from current customers.

View Blog Post

Excerrpt from Sales 2.0

© 2009 MaintenanceNet, Inc. All Rights Reserved. MaintenanceNet c/o 5963 La Place Court, Suite 300, Carlsbad, CA 92008. MaintenanceNet and the associated design marks and logos are trademarks owned or used under license by MaintenanceNet. Other names mentioned may be the trademark or service mark of their respective owners.

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