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Keeping Pace with New Service Contract Management Initiatives for Improved Revenues

Author: Scott Herron, CEO for MaintenanceNet

The advent of modular technology has created environments where thousands of technology products may contribute to an organization's success. Staying on top of the service contract lifecycles associated with these products is a challenge for the entire supply and demand chain, and it is a process that has become more complex than ever before.

The challenge is that customer data is often arranged in silos of access - relegated to individual systems based upon the purpose of the data/information and the nature of the transaction, rather than centralized around the customer.

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