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September 2008 Edition Welcome Friends, MaintenanceNet News Ingram Micro's New 'Reseller Services Portal' Makes Selling Service and Software Licensing Renewals Easy and More Profitable Ingram Micro Teams Up with MaintenanceNet to Deliver Valuable Services Tool to IT Solution Providers in Canada "By using our technology, Ingram Micro is providing its solution providers with an efficient way to manage and sell renewals on expiring contracts and volume license agreements. In addition to incremental services revenues, expiring contracts can also pull through new hardware sales and service opportunities. It's really a win-win for everyone involved," said Scott Herron, CEO for MaintenanceNet.   Read More Aberdeen Benchmark Report: Now Available! "Channel Sales: The Renaissance in Partner Management" MaintenanceNet is empowering manufacturers and their channel partners to increase revenues through best-practice partner relationship management (PRM) processes built into its Service360™ service contract management platform. To further enhance supply chain PRM initiatives, MaintenanceNet announced that research results are now available for a MaintenanceNet-supported Aberdeen Group study. Designed to uncover proven PRM approaches employed by best-in-class companies, the study results are available at no charge for a limited time from the following link: Download Today! Events to Attend: WEB SEMINAR: Channel Sales – The Renaissance in Partner Management Join us for a 45-minute web seminar hosted by Aberdeen and MaintenanceNet. The web seminar will review the Aberdeen Channel Sales survey findings and the impact of partner relationship management as it relates to channel sales. Learn how to dramatically increase channel revenue. October 7th (10:00am PST) Register Today

Industry News MaintenanceNet makes available whitepaper on service lifecycle management Best-practice lifecycle management practices set the stage for dramatic increases in top- and bottom-line revenue. View Article Excerpt from eChannelLine Maintenancenet & Ingram Micro bring Reseller Services Portal to Canada "Our Reseller Services Portal takes the headache out of renewing services by automating the process. MaintenanceNet gives us a simple Web interface that tracks maintenance contracts, warranties and leases, and helps solution providers maximize their services contract annuity revenues," said Justin Crotty, vp services for Ingram Micro. View Article Excerrpt from CRN Magazine Creating a Stronger Customer Link Successful warranty management executives are deploying analytics technology and maintaining warranty performance data in central knowledge warehouses. Such initiatives can help reduce warranty claim processing time and increase customer satisfaction. View Article Excerrpt from CRM Buyer Magazine

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