Marketing Contact:
Kelly Crothers
Marketing Director
kelly@maintenancenet.com
Telephone: 760.496.7575
|
|
 |
 Comprehensive Product Registration and Service Sales Management Contract Also Calls for MaintenanceNet to Provide Integration to Premiere Provider of SSL VPN Access Solutions Carlsbad, Calif. – Nov. 6, 2006 -- MaintenanceNet, Inc., the leading provider of maintenance contract management services, has been selected by Array Networks, a leading provider of optimized and secure SSL VPN access solutions, to launch a web-based portal to manage product registration processes and track service contracts sold through Array’s North American reseller network. MaintenanceNet will also optimize the quality of the end-customer data that will populate the portal. Array Networks’ entire supply chain, including distributors and resellers, will be able to take advantage of the MaintenanceNet-powered portal to not only track expiring service contracts, but to also identify uncovered assets (products sold without service agreements) for follow-on sales opportunities. In addition, end-customers will have access rights to ensure that their Array Networks products are adequately protected by service agreements. Array Networks will also recognize benefits from tying directly into the Ingram Micro Reseller Services Portal, a contract management platform also hosted by MaintenanceNet. “Being able to leverage and share a common platform that is already being used by our largest distributor and reseller community has several obvious business benefits,” said Tom Urban, director of sales operations for Array Networks. According to Urban, the company had to choose between building its own solution and turning to an outside vendor. Concerned that an internal system would lack the sophistication required to support the company’s entire supply chain, Array Networks executives evaluated a number of commercial options. They selected MaintenanceNet over competing alternatives because it offered a more comprehensive solution encompassing management of product registration as well as uncovered assets and service renewals. “MaintenanceNet offers a 360-degree view of maintenance and registration data: they capture all of the links in our entire supply and demand chain,” said Urban. “By allowing us to get a complete handle on the dynamic service revenue opportunities that exist, MaintenanceNet is positioning us to achieve service sales increases of as much as 50 percent and ROI within 90 days.” “We are extremely pleased to have a company the caliber of Array Networks as our customer,” said Scott Herron, CEO of MaintenanceNet, Inc. “Our goal with Array Networks and all of our customers is to drive higher revenues and margins by providing the highest quality of data possible and presenting it in a way that accelerates and automates the service sales process. It’s exciting to know that Array Networks will benefit from improved ROI and higher customer satisfaction through the use of our solutions,” he said. MaintenanceNet’s data management services and advanced portal technologies empower manufacturers and their channel partners to realize faster, more efficient service sales while also improving overall customer satisfaction and retention. By leveraging the MaintenanceNet platform, manufacturers accelerate service sales, enhance channel visibility and achieve increases of 150 percent or greater in service sales opportunities. Key MaintenanceNet customers include Ingram Micro, Avnet, SYNNEX and QUALCOMM. In addition, MaintenanceNet serves more than 5,000 value-added resellers (VARs) and 50,000 end-clients. About Array Networks Founded in 2000, Array Networks is a leading provider of high-performance, secure universal access solutions. Array delivers product lines that address the rapidly growing SSL VPN market as well as the application acceleration market. More than 1,000 customers including enterprises, service providers, government and vertical organizations in healthcare, finance and education rely on Array to provide anytime, anywhere secure and optimized access. Array provides the world's fastest and most scalable SSL VPN products on the market today. Array's technology performs 8 times faster and scales 12 times higher than its nearest competitor. As a result, no other company can deliver high-performance SSL VPN solutions at a comparable cost. Array has been recognized by industry leaders including Deloitte, Red Herring and Synergy as a market and technology leader. About MaintenanceNet MaintenanceNet is a leading provider of maintenance contract management services. The company’s innovative web-based products and comprehensive data mining, aggregation and management services allow technology vendors to maximize service revenue opportunities while improving customer satisfaction and overall operational efficiencies. By connecting technology vendors with OEMs, channel partners and end-clients, MaintenanceNet facilitates the management, marketing and sales of maintenance services. For more information, contact (866) 699-7212 or visit www.maintenancenet.com. MaintenanceNet is a registered trademark of MaintenanceNet Incorporated. Array Networks and the Array SPX and TMX are trademarks of Array Networks, Inc. All other company, product and program names are trademarks of their respective organizations. |
