PC Connection

Challenge

PC Connection, Inc. is a Fortune 1000 company and provider of a full range of information technology (IT) solutions to business, government and education markets. With ongoing revenue growth being a top priority, when the company recognized that complex service quoting processes were keeping its sales agents from doing their best, it began to seek out new ways to increase sales efficiency while improving service revenue.

Solution

PC Connection decided to leverage the expertise of MaintenanceNet, Inc., the leading provider of service contract management and automation solutions. The company chose to deploy the MaintenanceNet Quote to Order (QTO) module. QTO allows PC Connection sales agents to create quotes directly within a cloud-based service contract management platform.

Integrated with PC Connection’s internal quoting and ordering applications, QTO also provides a foundation for an entirely new self-help approach to service quoting, which is driving new levels of sales efficiency for the company.

Using QTO, sales agents can complete service sales quotes in minutes: it works by eliminating tedious steps, such as manual entry on multiple systems, and by simplifying complex searches for service options. With single-click quoting features,transforms a service quoting process that previously took 24 hours or more into a process that can be completed in just a few minutes.

Benefits

• Quick and easy way to self-help and create SMARTnet service quotes
• Enables sales agents to create a validated quote in a matter of minutes
• Integrates with product/service catalogs to align available services with products and ensure sales agents sell the “right” service
• Integrates with vendors quoting system to validate and ensure accurate pricing and service availability

PC Connection – Case Study

News:

MaintenanceNet Selected to Launch One-Step Quoting Portal to Generate Faster, More Efficient Service Sales for Leading Solution Provider