Ingram Micro Case Study
Challenge
When the world’s largest technology distributor, Ingram Micro, Inc., needed a better way to automate and expedite service sales, it turned to MaintenanceNet. The two companies first joined forces in 2006 to lead the industry in deploying one of the first cloud-based service contract management platforms. That platform – called the Reseller Services Portal (RSP) – continues to flourish today.
Always looking to deliver greater profits and revenue to its resellers, Ingram Micro recently asked MaintenanceNet to build upon the power of the portal and find new ways to help its partners close more low-dollar service deals faster, and without the need to hire additional sales staff.
Solution
With the technology integrations firmly in place, MaintenanceNet implemented its Auto Quote solution as part of the RSP. Auto Quote “auto-creates” low-dollar service contract quotes and sends them directly and securely to resellers for processing with their customers.
All Auto Quotes are automatically pre-validated with Ingram Micro’s manufacturer partners and delivered to resellers electronically, via email, 90 days in advance of service expiration. The Auto Quotes are designed to improve the ease of ordering services with Ingram Micro and can be viewed and managed through the RSP.
Benefits
- More than $220 million in Cisco SMARTnet opportunities delivered to resellers
- Gained additional service sales coverage without overhead costs of sales agents
- Empowered resellers to focus on selling instead of on operational tasks
- Closed more sales deals faster, while keeping partner relationships intact
- Manufacturer-validated quotes delivered via email in a professional electronic format
- Integrates with existing systems, processes and business rules
News:
Winner of 1to1 Impact Award
Turn Your Inbox Into An ATM–Auto Quotes from Ingram Micro and Cisco
Ingram Micro Boosts Recurring Service Revenue
Ingram Micro Speeds Cisco Smartnet Orders
Ingram Micro Brings Reseller Services Portal to Canada
VARs Efficiently Renew Contracts, Drive New Sales of Services With RSP
“Auto Quote takes all of the hassle out of service sales and empowers our resellers to focus on selling.”
- VP of Services,
Ingram Micro North America
