Comstor Case Study

Challenge

Like any successful company looking to build upon its achievements, Comstor, a business unit of Westcon Group, recently saw an opportunity to improve its service sales initiatives.  With thousands of Cisco SMARTnet contracts available to its end customers, Comstor sales teams often faced challenges when it came to identifying the best service for a specific IT asset. In addition, validating service quotes had become a time-intensive process, slowing down sales cycles and sometimes even causing missed opportunities.

Solution

In 2011, MaintenanceNet teamed with Comstor to implement and launch Comstor Click, a cloud platform that expedites service quoting and ordering and automates service renewals for Comstor’s internal sales teams as well as its more than 150 channel partners.

Powered by MaintenanceNet’s Service360 service contract management technology, Comstor Click tracks expiring service contracts; generates pre-qualified Cisco SMARTnet service quotes to automate renewals or order unattached services; and grants resellers visibility into relationships across contracts, assets, partners and end customers for improved communication and management.

Benefits

• Delivered over $100 million in SMARTnet service quotes to Comstor’s reseller partners
• Cisco-authorized quotes can now be generated in minutes
• Service renewals are now automated and streamlined
• Resellers gain visibility into the entire spectrum of relationships
• Integration with Comstor’s order processing system streamlines sales and reduces transaction times
• Quote validation tool ensures users order the “right” services

Comstor – Case Study

News:

Comstor Helps Resellers Capitalize on Cisco-Oriented Renewable Service Opportunities
MaintenanceNet Powers Automated, Expedited Service Quoting and Ordering at Comstor
Comstor Launches Comstor Click – Fuels Service Revenues for Resellers
MaintenanceNet Service360 Drives Data Integrity for Comstor