Azlan Tech Data

Challenge

With a goal of generating more profits while also better serving its customers, Azlan Tech Data asked MaintenanceNet to develop a front-end sales platform that would enable its sales teams and resellers throughout Europe to spend less time focusing on sales processes, and more time focusing on selling services.

Solution

MaintenanceNet’s platform was designed to help the company’s sales teams quickly transact Cisco SMARTnet service contracts online.  The custom cloud solution, branded as Felix, includes the data analytics engine and MaintenanceNet’s suite of automated tools – which increase revenues and profits by capturing lost opportunities that inefficient service sales practices leave on the table.

Through Felix, Azlan’s value-added resellers (VARs) now have service contract opportunities automated, created and sent to end user customers on their behalf. It’s a process that is performed securely and free of charge via the platform. Quotes and order certificates are delivered in a professional electronic format and can be branded with the reseller’s logo, and translated into local languages and currencies as required.

Benefits

• 40 percent increase in revenue for Cisco SMARTnet services sold
• Reduced quote creation time from 20 minutes to less than two minutes
• Visibility to uncovered assets, expiring service contracts, technology re-fresh opportunities
• Ability to track performance by region and service buying behavior
• Language translation and currency conversion support
• Integrates with both Azlan’s and Cisco’s existing systems, processes and business rules

“Felix has had a tremendous impact on the growth of Azlan’s SMARTnet business, and we are very honored that Cisco has taken note of its value by recognizing Azlan with the Cisco 2011 Worldwide Distribution Services Innovation Partner Award. In conjunction with MaintenanceNet, we will continue to invest in Felix to help our resellers further advance their Cisco service sales efforts.”
-David Harvey, European Director of Cisco at Azlan Tech Data

Azlan Tech Data – Case Study

How to: Get to Know Felix

TD Azlan’s Felix

News:

How Azlan Tech Data Drives Revenue Growth and Success for Cisco Partners with 200 Percent Increase in Service Renewals
Azlan Tech Data Increases Revenues Via Cloud-Based Transactions
Felix Platform Earns Cisco Worldwide Distribution Services Innovation Partner Award
Felix Delivers Fast And Efficient Online Ordering And Renewals
Azlan boosts Felix services
Felix Gets Enthusiastic Response from Cisco Partners
Azlan gives VARs services nudge

2013 Comms Dealer Sales Awards Finalist in the “Distributor Channel Marketing Campaign of the Year” Category

Azlan used MaintenanceNet’s quote automation technology to eliminate time consuming sales administrative steps and speed the creation and delivery of customized service renewal quotes to Azlan’s resellers.

2011 Cisco Worldwide Distribution Services Innovation
Partner Award

Success of MaintenanceNet-Powered Felix platform earns Azlan the Cisco 2011 Worldwide Distribution Services Innovation Partner Award. Since launching Felix, the company has achieved a 40 percent overall increase in SMARTnet revenue.
View More Awards >